Shipping Policy
Shipping Policy
At Cerenal, we keep our shipping simple, clear, and transparent so you always know what to expect.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday).
Once your order is processed, you’ll receive a confirmation email with tracking details as soon as your order ships.
Estimated Delivery Times
Delivery times vary by destination and are shown below. These are estimated timeframes and may vary slightly due to customs or local carrier delays.
- United States: 4-12 days
- Europe: 4-12 days
- Australia: 4-8 days
- United Kingdom: 4-9 days
- Canada: 4-9 days
- Rest of world: 5-10 days
Please note that these timelines do not include processing time.
Tracking Your Order
Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.
Tracking may take 24–48 hours to update after dispatch.
Delays & Exceptions
While we do everything possible to ensure timely delivery, occasional delays can occur due to factors outside our control (such as customs processing, carrier delays, or peak periods).
If your order is taking longer than expected, don’t worry — our support team is always here to help.
Questions?
If you have any questions about your order or shipping, please contact us at cerenalhq@gmail.com, and we’ll get back to you as soon as possible.